So we’ve defined the features, agreed the design, built the website, arranged the hosting and climbed the search engine results pages – end of story. Not quite. It’s important that you have somewhere to turn to if issues arise or you have any questions. EGN can offer you the following support…
- Content maintenance, should you not wish to do it yourself.
- Minor cosmetic updates.
- Bug fixing (hopefully uncalled for, but you never know).
- Assistance with hosting issues.
- Answering questions.
- Scoping future requirements.
- Best endeavours to respond within 24 hours.
- Generally being available and helpful.
With a simple, low-cost support agreement you can rest assured that help is always at hand. This is completely negotiable, whatever suits you. Even without an agreement you would not be abandoned, I would still provide assistance if your site ran into serious difficulties.
